Support

Small Business Website Support

Small business website support is something many small business don't even think about. They go ahead, find a company named cheapwebsite.com, pay their $99 and get online. The problem is once they are online, who installs security updates for the website? Who restores the site when your cousin tries to add that stat counter to the bottom of the page and ends up taking out the entire Internet? Website support for your small business is critical and yet often overlooked.

Anyone can build a website

It doesn't take a professional to build a website. However, when it comes to small business websites, as in life, you get what you pay for. If you want a small business website for only $4.99 a month, click here. If you want a company who will be around to support your small business website, click here. The difference is the service you get during the build process and after it's live online. What would you do if your logged in to your website one day and was presented with the image below?

You have the choice of either paying something like $99 an hour emergency service from your small business website host, or never even having to see errors like that because your site is being monitored constantly for any out of date software and someone diligently and silently keeps your site running optimally at all times.

Some support types which we offer

We offer at least 3 different types of backups of your files. The first is from our servers hard copy. Our server backs up your main site directory. This includes the core content management system, all uploaded images, and files on your server, and everything except site posts and configuration options (those are kept in the database on a different server).

The second is a daily back up of your database. The database holds all the content of the site, such as user names, passwords, post information, forum posts etc. This goes back 10 days. This is the heart of the site, where the above mentioned is the brains.

The third is a special configured back up from us. It can be backed up as often as needed and have an unlimited number of backups. This is something we configure and install for every site we develop. You can see from the example photo that we have set this up for every 3 hours for 30 days.

Training Support Videos

We will record screen videos at explaining how your site functions. It will walk you through the basic tasks you may face every day such as logging in, editing content, and removing content. Watch the example video below to see a quick video we did for RootZoneLandscaping.com.

Please make it full screen by clicking the square in the center of the video before playing.

 E-mail support

We are constantly monitoring our email, during normal business hours, you should get a real, human reply to your emails within 15 minutes of you sending it. We feel that it's important to acknowledge your emails as soon as possible.

This is not the end of our support, just a glimpse in to what you can expect as a customer of 416BC. If you have any questions, simply contact us and we'll get right back to you.